User profile for user: domingos65
domingos65 Author
User level: Level 1
4 points

iPhone XS frozen screen

Why my iPhone XS is keeping with Screen frozen after update/restore?

Some times after update/restore its works just for few minutes and froze again ... anyone have a solution for this issue... I do not think that its the hardware

Posted on Sep 17, 2022 4:20 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,972 points

Posted on Sep 17, 2022 4:22 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,972 points

Sep 17, 2022 4:22 PM in response to domingos65

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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iPhone XS frozen screen

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