"Unsupported note" macOS Monterey 12.6

I just recently updated my MacBook Pro and when I go to my notes app, all of the locked notes I created on my iPhone 11 I am not able to access them on my MacBook. I can create a new note and lock it on my MacBook and I can create a new unlocked note on my iPhone and I'll have access to it on my MacBook, but for some reason if I was to create a new note on my iPhone and lock it on my iPhone, it'll appear on my MacBook but it'll say "unsupported note" (I've included a picture on what pops on when I press on the locked note).


I'm confused because before I updated my MacBook I could create locked notes on my iPhone and I would be able to access them on my MacBook with no problem. One day some of my notes just disappeared and I thought it was because my computer needed to be updated, so I updated the software and now they show up but I just can't access them. Can anyone please help????

MacBook Pro 13″, macOS 12.6

Posted on Sep 17, 2022 6:04 PM

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Posted on Sep 18, 2022 12:19 AM

This problem is happening because of a new feature on iOS 16 that let you use device passcode instead of separated passcode. This feature seems to be available only on iPhones and that’s why it’s causing issues on other devices. The best solution is to go back to the way it was which is by going to your iPhone settings - Notes - Password - choose (use custom password) and follow on screen instructions.

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Question marked as Top-ranking reply

Sep 18, 2022 12:19 AM in response to lashay448

This problem is happening because of a new feature on iOS 16 that let you use device passcode instead of separated passcode. This feature seems to be available only on iPhones and that’s why it’s causing issues on other devices. The best solution is to go back to the way it was which is by going to your iPhone settings - Notes - Password - choose (use custom password) and follow on screen instructions.

Sep 20, 2022 2:40 PM in response to Rickapple334

That should not be the fix. iOS 16 locked notes should be viewable on macOS running latest software Monterey 12.6. The error message even says upgrade your macOS. Your solution is a work around, but is Apple aware of this issue and looking at a fix?


For what it's worth when I updated my note settings on iOS16 to use device passcode, it even said my one Mac would not support the feature (its 2014) and my other Mac will after a software update, which i've now done - but still does not work.

Sep 28, 2022 12:41 PM in response to lashay448

Once you do this if you open 1 locked note ALL your locked notes open and if it is on your laptop even if you exit out the app and go back in your notes will still be unlocked.. you have to physically go in and press lock all locked notes. Which to me is stupid it should be how the phone is unlock the note you are actually looking at and lock if you leave the page.

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"Unsupported note" macOS Monterey 12.6

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