Why can’t I manually update PowerBeats Pro firmware?

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Why can’t I manually update PowerBeats Pro firmware?

Every article about issues pairing Beats Pro headphones says the firmware should update automatically if they’re paired with your device and running the latest iOS. But my PowerBeats won’t pair because the firmware is out of date. How can I update it? How is it possible I can’t just plug the PowerBeats Pro into my laptop or iPhone and manually update the firmware? I feel like I’m stuck in a loop of not being able to pair the headphones because the firmware is out of date and I can’t update the firmware because they have to be paired! It’s maddening.

Posted on Sep 17, 2022 8:58 PM

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Answer 1

MVegas21

Community Specialist

Sep 21, 2022 9:02 AM in response to A_K_B_123

Hi A_K_B_123,

This information may help: About Beats Updater - Apple Support

Beats Updater is officially retired—no new versions will be available. If you'd like to remove it from your Mac, learn how to delete Beats Updater.

If you're having trouble pairing your Beats, reset them then try pairing them again: Reset your Beats earphones - Apple Support

Reset your Beats Fit Pro

1. Place both earbuds in the charging case. Leave the case open.

2. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.

3. Release the system button.

Reset Powerbeats Pro

1. Place both earbuds in the case. Leave the case open.

2. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.

3. Release the system button.

If you need more help, reach out to Apple Support directly. They can be contacted here: Get Support, or by calling the most applicable phone number from this list: Contact Apple for support and service.

Best regards.

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Why can’t I manually update PowerBeats Pro firmware?

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