Setting up new Apple Watch
I’m in Australia and I have a brand new Apple Watch with cellular. When I try to set it up it says my carrier doesn’t support Apple Watch - I’ve rung them and they do.
User profile for user:
Soosie_J215
User level:
Community Specialist
Hello bondiboy,
Welcome to Apple Support Communities. We see from the screenshot you need help with setting up your cellular Apple Watch. We're also glad to hear you already checked with your cellular provider to make sure they do support it. There are a few other items to go through.
We'll want to make sure the model of Apple Watch you have does also support working with your cellular provider in your region. To confirm your model number, do the following:
- Open the Apple Watch app on your iPhone.
- Tap the My Watch tab > General > About.
- Find the Model field. The part number should start with "M".
- Tap the Model field. It should update to reflect a five-digit number beginning with "A".
That number, starting with "A", is the model number we need to confirm. The following models are supported:
Apple Watch Series 8
Model A2773 (41-mm)
Model A2775 (45-mm)
Apple Watch SE
Model A2725 (40-mm)
Model A2724 (44-mm)
Apple Watch Ultra
Model A2684
If you do have one of those models, walk through our steps again to set up cellular:
Set up cellular on Apple Watch - Apple Support
If you continue to have issues, reach out to our dedicated support teams. You can reach them here:
You can also find our phone number for your region at this link:
Contact Apple for support and service - Apple Support
Take care.