I can’t renew my Apple Music subscription and I have money in my apple account

What happens when you try to renew the subscription? Error message(s)? Do you have a credit card on file for your App Store/iTunes account? More information would help.

If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

If necessary, use Twitter or Messages.

Apple on Twitter

Messages chat with Apple

You have to have a card on file if you have a subscription.