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Level 1

4 points

Iphone 11 restarting to apple logo

Iphone 11, which hasn't been backed up for a while, switched to apple logo, then tries to restart every minute or two but never gets past that logo. I have been successful in recognizing it with Itunes after physically connecting it then doing the volume up-volume down-power button sequence. It then gives me the option to 'update' or 'restore'. This is a client's device and I'd like to update it, but there are a lot of photos and data present which I'd like to be able to recover. Any info would be greatly appreciated.

Posted on Sep 19, 2022 11:51 AM

Best reply

LD150

Level 10

89,929 points

Posted on Sep 19, 2022 12:46 PM

Update should protect the data, Restore will wipe it.

There is a good chance Update will not work which is why regular backups are a good idea

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Iphone 11 restarting to apple logo

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