Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 13 - charging only after a reboot

My iPhone is not charging, only after a reboot. The device was in the service, but they did not find any hardware related issue.

iPhone 13 - IOS 16

iPhone 13, iOS 16

Posted on Sep 20, 2022 2:58 AM

Reply
Question marked as Best reply

Posted on Sep 20, 2022 3:10 AM

These are the only "software" troubleshooting steps you can perform:


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Best reply

Sep 20, 2022 3:10 AM in response to györgy98

These are the only "software" troubleshooting steps you can perform:


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Iphone 13 - charging only after a reboot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.