You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Sweblade
Sweblade Author
User level: Level 1
4 points

Call log issue

After upgrading to iOS 16 my call log started behaving weird.


It the list, both for missed and received calls it has started to add multiple contacts.


So, for instance if I miss a call from my wife it says that she called plus someone else too, at the same time. Same thing happens for the outgoing calls, it shows the one I actually did call plus someone else - at the same line and on the same time.


obviously I did not receive calls from two persons at the same time (I have double checked) and did not call two persons at the same time either.


i have not stored the same number for multiple contacts, my contact book seems to be correct still.


Anyone else had this issue?


iPhone XR

Posted on Sep 20, 2022 3:35 AM

Reply
Question marked as Top-ranking reply
User profile for user: LD150
LD150
User level: Level 10
91,495 points

Posted on Sep 20, 2022 3:51 AM

Try this whether your contacts are in iCloud or in your chosen email account

(You might want to back up the phone first, and if your contacts are phone only you have no remedy)

Close Contacts app. then for

Contacts in iCloud:

Settings, Your name, iCloud, Turn off contacts

Contacts in another email account:

Settings, Contacts, Accounts

Find the account with Contacts turned on. Turn contacts off  

 

When asked if you want to keep them, choose “delete from my iphone ”

 

Open Contacts app and it should be empty.

 

Power the phone off and back on.

 

Then

Contacts in iCloud:

Settings, Your name, iCloud, Contacts. Turn it On

Contacts in another email account:

Settings, Contacts, Accounts

Find the account with the Contacts again. Turn contacts On

 

Open Contacts app and it should be re-populated.

 

Then try another missed call.


After: that report a bug

https://apple.com/feedback




View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: LD150
LD150
User level: Level 10
91,495 points

Sep 20, 2022 3:51 AM in response to Sweblade

Try this whether your contacts are in iCloud or in your chosen email account

(You might want to back up the phone first, and if your contacts are phone only you have no remedy)

Close Contacts app. then for

Contacts in iCloud:

Settings, Your name, iCloud, Turn off contacts

Contacts in another email account:

Settings, Contacts, Accounts

Find the account with Contacts turned on. Turn contacts off  

 

When asked if you want to keep them, choose “delete from my iphone ”

 

Open Contacts app and it should be empty.

 

Power the phone off and back on.

 

Then

Contacts in iCloud:

Settings, Your name, iCloud, Contacts. Turn it On

Contacts in another email account:

Settings, Contacts, Accounts

Find the account with the Contacts again. Turn contacts On

 

Open Contacts app and it should be re-populated.

 

Then try another missed call.


After: that report a bug

https://apple.com/feedback




Reply

Call log issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up