Hello ChadLF,
Being able to sign in to the Apple ID is important. To confirm, do you see a prompt to enter a verification code immediately before this message? If not, are you able to sign in to the Apple ID website with this account? If not, and you're presented with the same error, it's likely that a verification code isn't able to be sent to the number and you will need to request account recovery. This process would allow you the opportunity to sign in to the account and verify the phone number associated to the account, or update the number if needed.
How to use account recovery when you can’t reset your Apple ID password
If you're able to sign in to the Apple ID website, you can follow the steps below to update your trusted phone number. These steps are specific to updating the trusted phone number via the Apple ID website.
"Update your trusted phone number on your Apple ID account page"
- "Go to appleid.apple.com.
- Sign in with your Apple ID.
- Go to the Security section and click Edit."
Two-factor authentication for Apple ID - Apple Support
If you need additional assistance, you can reach out to Apple using the contact options found via the links below.
Contact - Official Apple Support
Apple ID - Official Apple Support
Take care!
