Activation lock
I have a problem with my iPad I can't Activation Lock because I try it doesn't work
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I have a problem with my iPad I can't Activation Lock because I try it doesn't work
If you were the original purchaser and can prove it with
a receipt from Apple or Apple authorized iPad retailer showing
the serial number of the iPad, make a genius bar
reservation and bring in the receipt, iPad, and government
issued photo ID to Apple and they may assist in resolving the problem.
If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered
It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store
Genius Bar Reservation and Apple Support Options - Apple
Otherwise you need the AppleID and passcode used to initiate the Activation Lock.
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
Activation Lock page: https://al-support.apple.com/#/getsupport
There is no workaround for the security features of Activation Lock.
If you were the original purchaser and can prove it with
a receipt from Apple or Apple authorized iPad retailer showing
the serial number of the iPad, make a genius bar
reservation and bring in the receipt, iPad, and government
issued photo ID to Apple and they may assist in resolving the problem.
If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered
It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store
Genius Bar Reservation and Apple Support Options - Apple
Otherwise you need the AppleID and passcode used to initiate the Activation Lock.
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
Activation Lock page: https://al-support.apple.com/#/getsupport
There is no workaround for the security features of Activation Lock.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, recovery of the AppleID credentials should be possible…
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
I have a problem with my iPad I can't Activation Lock because I try it doesn't work and I have children I need help because the children want to watch YouTube on the iPad
Activation lock