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Nicholas Von Author

Level 1

5 points

MacBook Pro Refuses to work with internet but other devices do

So as of two days ago before I updated the laptop my WiFi was becoming weird and not working, I’m always connected but it didn’t work. To fix that after every time I put the max to sleep I’d have to restart it for internet to work again. I thought updating would fix this but all it did is make it not work at all, on safari after 5 minutes I can get google to load but not other things or anything ok chrome and my internet is very fast. This is the strangest thing ever, part of me believes it’s software designed to ruin my computer for no reason other than to get me to replace it with a newer model…. Considering apple has become famous for that.

but I need this fixed, I live in a country where I can’t simply bring it to apple care. This is not hardware, it makes no sense how do I fix this?

i have a 2019 MacBook Pro 15”

thanks

MacBook Pro

Posted on Sep 21, 2022 4:49 AM

Top-ranking reply

PRP_53

Level 10

92,713 points

Posted on Sep 21, 2022 5:04 AM

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

7 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.

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MacBook Pro Refuses to work with internet but other devices do

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