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User profile for user: jaydenxun
jaydenxun Author
User level: Level 1
4 points

Apple ID

When I was at my chinese school, I connected to the guest wifi there, and when I got home both my facetime and message were signed out. when I try signing back in, it takes hours to load, then it says "unable to contact facetime server". I tried restarting, signing out completely from my apple id, etc. when I go into settings and select facetime or message, it just freezes and shows verifying and my email. this has been going on for almost 4 days. Does anyone have a solution?


Device: iPad Pro 9.7 inch

iPadOS 15.6

iPad Pro, iPadOS 15

Posted on Sep 21, 2022 5:41 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Posted on Sep 21, 2022 11:53 AM

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from the backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Sep 21, 2022 11:53 AM in response to jaydenxun

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a forced restart. See the section towards the end of the article.


Reset Device. -


If necessary


Hard reset.     -


Do a backup and try a factory reset. Then restore from the backup.


Restore to Factory setting.      *


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *


Backup - Restore your device from an iCloud or iTunes backup.     *

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