You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone is disabled but i cannot restore it because my phone is locked

my iphone 8 had recently broke so i have had to use my iphone 5,i havent used this phone in a while and forgot the password.i had managed to update the software through itunes but i cannot restore it as my iphone is unlocked and i dont know what to do as i cannot find any information to help me

iPhone 5

Posted on Sep 21, 2022 9:38 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2022 10:16 AM

i cannot restore it as my iphone is unlocked

See this Apple article: If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support


and i dont know what to do as i cannot find any information

If you stil have / know the Apple ID, check via your email box, see this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


Try this -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support


See also -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support


Click here for more support and assistance.

 

2 replies
Question marked as Top-ranking reply

Sep 21, 2022 10:16 AM in response to capybara_123

i cannot restore it as my iphone is unlocked

See this Apple article: If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support


and i dont know what to do as i cannot find any information

If you stil have / know the Apple ID, check via your email box, see this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


Try this -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support


See also -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support


Click here for more support and assistance.

 

iphone is disabled but i cannot restore it because my phone is locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.