You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

I could not restart my phone - URGENT

Hello, my phone is frozen, I cannot do anything, not even restart or shut down, can't open anything..

The Eufy camera app is frozen, and stuck, pls help

iPhone 13 Pro, iOS 15

Posted on Sep 21, 2022 2:17 PM

Top-ranking reply

Level 10

212,288 points

Posted on Sep 21, 2022 2:19 PM

Force restart (the equivalent of shutting down a computer with the power switch and restarting):

THEN

THEN

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

View in context

Similar questions