I could not restart my phone - URGENT

Hello, my phone is frozen, I cannot do anything, not even restart or shut down, can't open anything..

The Eufy camera app is frozen, and stuck, pls help

iPhone 13 Pro, iOS 15

Posted on Sep 21, 2022 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2022 2:19 PM

Force restart (the equivalent of shutting down a computer with the power switch and restarting):


  • Press and quickly release VOLUME UP

   THEN

  • Press and quickly release VOLUME DOWN

   THEN

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.



1 reply
Question marked as Top-ranking reply

Sep 21, 2022 2:19 PM in response to rubytruong

Force restart (the equivalent of shutting down a computer with the power switch and restarting):


  • Press and quickly release VOLUME UP

   THEN

  • Press and quickly release VOLUME DOWN

   THEN

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I could not restart my phone - URGENT

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.