When Opening Apple Music I am asked to Verify Student Eligibility, I am an Apple One Subscriber

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Level 1

4 points

When Opening Apple Music I am asked to Verify Student Eligibility, I am an Apple One Subscriber

The subject line says it all.

I am an Apple One subscriber, my Apple Music subscription is included in the package. Nonetheless when I open up Apple Music I get the pop-up asking me to verify my student status; I AM a student and I have gone through the Unidays verification check, but it never seems to register in the system and I am continually asked to re-verify even though I am not on an Apple Music Student Subscription; though I am a verified student through Unidays.

Can you give me the free 6 months of AppleTV+ in light of the fact that this is frustrating and if any company could afford it, it's Apple.

Posted on Sep 21, 2022 2:09 PM

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Answer 1

Jmanna13

Community Specialist

Sep 25, 2022 8:04 AM in response to __Vincent__

Hello __vincent__,

Thanks for reaching out to Apple Support Communities. We see you're having some questions about Apple Music, and verifying eligibility, and we'd like to help. Have you tried to quit the app, and open it again, to see if the verification went through? Close an app on your iPhone or iPod touch - Apple Support

If your phone is updated, and the issue remains, we'd recommend reaching out to Apple Support:

Update your iPhone or iPad - Apple Support

Contact - Official Apple Support

Regards.

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Answer 2

__Vincent__ Author

Level 1

4 points

Oct 5, 2022 8:46 AM in response to Jmanna13

Yes I have tried that and it was to no avail and all of my software is up to date. My primary frustration is that I am being marketed a promotion that I would like to take advantage of but am ineligible for based upon the way my current subscription is in place. Apple knows I have Apple One, so why would they market a redundant service with freebie incentives that I am unable to capture to me?

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When Opening Apple Music I am asked to Verify Student Eligibility, I am an Apple One Subscriber

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