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User profile for user: ahy711
ahy711 Author
User level: Level 1
4 points

I can't add a new card to Apple Pay

I can't add a new card to Apple Wallet.


When you press the + button, the "Add a card to your wallet app" pop-up window appears, but you can only cancel or "Find out more" and you cannot add a new card.

iPhone 12 Pro

Posted on Sep 21, 2022 6:23 PM

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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Posted on Sep 24, 2022 7:26 AM

Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  4. Turn off your device and turn it back on.
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Force reboot your device (Force reboot device - Apple Support)
  7. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  8. Make sure you are using the latest iOS/macOS update.
  9. Make sure that your date and time is correct under Settings > General > Date & Time.
  10. Make sure that you are connected to a known-good network and are not connected to a VPN.
  11. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  12. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  13. A passcode is required to use the Wallet app. 
  14. Go to settings>general>reset>and reset all settings.
  15. If there are no error messages skip down to "Device procedures" below.


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens/certificates/permissions as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links


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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Sep 24, 2022 7:26 AM in response to ahy711

Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  4. Turn off your device and turn it back on.
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Force reboot your device (Force reboot device - Apple Support)
  7. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  8. Make sure you are using the latest iOS/macOS update.
  9. Make sure that your date and time is correct under Settings > General > Date & Time.
  10. Make sure that you are connected to a known-good network and are not connected to a VPN.
  11. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  12. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  13. A passcode is required to use the Wallet app. 
  14. Go to settings>general>reset>and reset all settings.
  15. If there are no error messages skip down to "Device procedures" below.


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens/certificates/permissions as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links


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I can't add a new card to Apple Pay

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