Messenger kids

Messenger Kids on my son's iPad has suddenly stopped allowing him to make and receive calls. There isn't a network issue, nor has he blocked or been blocked by friends. It's not an update problem either so I have no idea what's going on.

Is anyone able to help or advise please?

Posted on Sep 22, 2022 11:51 PM

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Question marked as Top-ranking reply

Posted on Sep 25, 2022 2:21 PM

Hello ChezCheg,


Welcome to Apple Support Communities. We understand your child's iPad has an issue with the third-party app Messenger Kids. If you have isolated the issue to the app specifically, we'd suggest the following:


  1. Force close the app and restart the iPad
    1. Quit and reopen an app on iPad - Apple Support
  2. Uninstall the app, then reinstall it
    1. Delete apps on your iPhone, iPad and iPod touch – Apple Support


If it still isn't working, you'll need to check with the app developer. Also, here is the main site for help with Messenger Kids from the developer:


Messenger Kids Help Center


How to contact an app developer - Apple Support


Take care.



1 reply
Question marked as Top-ranking reply

Sep 25, 2022 2:21 PM in response to ChezCheg

Hello ChezCheg,


Welcome to Apple Support Communities. We understand your child's iPad has an issue with the third-party app Messenger Kids. If you have isolated the issue to the app specifically, we'd suggest the following:


  1. Force close the app and restart the iPad
    1. Quit and reopen an app on iPad - Apple Support
  2. Uninstall the app, then reinstall it
    1. Delete apps on your iPhone, iPad and iPod touch – Apple Support


If it still isn't working, you'll need to check with the app developer. Also, here is the main site for help with Messenger Kids from the developer:


Messenger Kids Help Center


How to contact an app developer - Apple Support


Take care.



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Messenger kids

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