Apple Event: May 7th at 7 am PT
After update from iOS 15 to iOS 16 I have problem with the call icon. I want to make a phone call and when I’m trying the screen goes white for a minute and then turns to the Home Screen. I can’t make phone calls. I tried to close it and restart the iPhone again but nothing. Any solution? Thanks in advance.
iPhone 12 Pro Max
Backup, restore to factory, and test, then restore from backup:-
(If the phone needs attention you will have to do this anyway)
If you can import your media to Photos or iTunes in a computer and copy important documents to a cloud server it will give you some resilience in case the restore from backup fails, or you need to ditch the backup and start as new.
(1) How to back up your iPhone, iPad, and iPod touch - Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings - Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
If the problem remains then do step (2) again but set up as new without restoring any backup.
If it fixes it then it is probably a rogue app or setting.
Otherwise arrange a repair
iPhone Service & Repair - Apple Support
Or
Contact - Official Apple Support
Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"
See also: Get your iPhone, iPad, or iPod touch ready for service - Apple Support
Backup, restore to factory, and test, then restore from backup:-
(If the phone needs attention you will have to do this anyway)
If you can import your media to Photos or iTunes in a computer and copy important documents to a cloud server it will give you some resilience in case the restore from backup fails, or you need to ditch the backup and start as new.
(1) How to back up your iPhone, iPad, and iPod touch - Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings - Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
If the problem remains then do step (2) again but set up as new without restoring any backup.
If it fixes it then it is probably a rogue app or setting.
Otherwise arrange a repair
iPhone Service & Repair - Apple Support
Or
Contact - Official Apple Support
Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"
See also: Get your iPhone, iPad, or iPod touch ready for service - Apple Support
Next try a Forced restart Force restart iPhone – Apple Support (UK)
I already tried it this several times but still nothing. Sorry for not mentioning this earlier.
Thank you very much my friend! I followed the steps you wrote and problem solved.
That's great, glad it worked, though it can be a bit of a job.
iPhone 12 Pro Max call app issue