You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Shazam18
Shazam18 Author
User level: Level 1
4 points

iPhone 12 Black screen

My iPhone 12 is on the black screen of death. It’s on and working and even the alarm is ringing but the screen is black. I can’t force restart, which I’ve had to do before when I first got the phone, and I don’t know what to do to turn it back on. Is there ANY other way other than the force restart

iPhone 12, iOS 15

Posted on Sep 23, 2022 4:34 AM

Reply
Question marked as Top-ranking reply
User profile for user: WheelieNick
WheelieNick
User level: Level 8
42,019 points

Posted on Sep 23, 2022 4:38 AM

Try and force restart it via a pc or mac


If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
  2. Select your iPhone on your computer.
  3. While your iPhone is connected, follow these steps:
  • On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
  • On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
    • On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
  1. Keep holding the buttons until you see the recovery mode screen.
  2. When you get the option to restore or update, choose Update.
  3. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.



View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: WheelieNick
WheelieNick
User level: Level 8
42,019 points

Sep 23, 2022 4:38 AM in response to Shazam18

Try and force restart it via a pc or mac


If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
  2. Select your iPhone on your computer.
  3. While your iPhone is connected, follow these steps:
  • On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
  • On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
    • On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
  1. Keep holding the buttons until you see the recovery mode screen.
  2. When you get the option to restore or update, choose Update.
  3. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.



Reply

iPhone 12 Black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up