Why did my iPhone 14 screen go black?

Apple please fix this bug.

The black screen happened with my 14 Pro less than a month after purchase directly from the Apple store in LA. The only solution that worked was the answer on here to press the up volume button once, down volume once, then hold the power button.

I had to hold the power button for close to 15 seconds before the apple logo finally appeared on my phone.

The phone was not on a charger when this happened, it was just randomly midday while I was working.

There is no bug for Apple to fix. And asking for Apple to do anything in this user-to-user forum where Apple’s participation is minimal is a waste of time.

Here is how to force-restart your phone:

 then

• Press and quickly release VOLUME DOWN

     then

• Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

My wife has had her 14 for a couple weeks n it was black and wouldn’t show anything this morning but I could hear it clicking and vibrating, the vol u/down worked this time, thanks for sharing ur expierence and I hope u/we can figure it out to permanently fix the issue

Here is how to force-restart your phone:

 then

• Press and quickly release VOLUME DOWN

     then

• Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

I tried the up down power button issue and that still didn’t work with mine. Had to use the warranty with my cell company and got a replacement phone.

My iPhone 14 has a black screen everytime I try to go into an app. I have no idea what to do to fix it.

No its not. Today i was at school after the class i pulled my phone out of my pocket to realize i got black screen( i unboxed it yesterday and never used wireless charging) apple should this and give us clear information abt how to fix it

mukhitdin48 wrote:

No its not. Today i was at school after the class i pulled my phone out of my pocket to realize i got black screen( i unboxed it yesterday and never used wireless charging) apple should this and give us clear information abt how to fix it

You mean like this→If your iPhone won't turn on or is frozen

My sons iPhone 14 has this problem but he says it only happens when he puts the phone screen down, contacted Apple support who couldn’t do anything remotely but we turned off “raise to wake” which seems to have reduced the frequency of the black screen freeze

Issue unresolved on my iPhone 14 Pro Max bought on 16 Dec 2022 with RM6,299 on overheating which cause the display to be blank black but sounds is working for long period of time. They are not able to address the root cause of my phone and say it is fine after "tested" I have no idea how they tested probably using their own basic scanner software or just leave it there pretend to diagnose in 5 DAYS. At the end, told me device is okay no need to repair. I have attach a video to them where the issue can be replicated even during charging and using normal apps NOT TESTING UNDER FRESH RESTORE WITHOUT ANY APPS.

My phone is still under the 1 warranty and this issue can happen after only 6 MONTHS of minimal usage. Also, I have found few scratch on my phone stainless steel chassis after I came to claim my phone. They did not take good care of my phone. No thank you or apologize for anything.

Other please beware of this bug before purchasing this iPhone. I really take good care of this phone like a baby but this device is so sensitive.

I would sell this phone away instead of bringing in for diagnosis if I have lost faith in App

Video proof 1

Video proof 2

Really a mess.

Thank you!! This worked!! After clicking the volume buttons, I held down the button on the right for like a minute until it restarted. I almost lost my mind since this phone is 3 days since I’ve received it.

I was having this issue, and the vol-up, vol-down, side button fix stopped working for me, the iPhone was just a brick and nothing I did worked.

I eventually got back to the UK and took it to an Apple Store. They plugged it in and eventually got it to turn on, I’m not sure exactly how, it did take about 10 minutes.

Once on we made a backup of the data and reset the device back to factory settings. Then ran through the device set-up again and restored the data from the backup.

I'm not sure how important it is but when I first got the device I originally set it up by holding it near my old phone and having it do an auto-setup from the previous device, this time I set it up from the backup.

Also, after some discussion with the Apple guy he told me he’d seen iPhone 14 devices have problems where the image on the Home/Lock Screen is a custom image. My device does have a custom image on the Lock and Home Screens (same image on both). Once my device had finished setting up I checked (press and hold the Lock Screen to see this) and the device showed that the custom image was no longer in my Photos folder and couldn’t be found on the cloud. The image was still showing on the Lock/Home Screens and looked fine but the link to the original image was gone (I do remember deleting it, assuming I didn’t need to keep it).

I’m not sure why the device even reported that it had lost the link to the original image, but since it was reporting it and the Apple guy said this might be a problem I changed to a standard Apple image for both Lock and Home Screen.

I’ve also switched off Raise To Wake.

I don’t know which of the following fixed the issue but it’s been 2 months now and the phone’s worked flawlessly

• Reset and restore from backup
• Changing the Home/Lock Screen to non-custom
• Removing Raise To Wake

Hopefully this helps other for whom the vol-up, vol-down, side button fix doesn’t work.

My iphone 14 has been giving me this black screen every morning for the last five days - the fix works eventually but sometimes it takes quite a while. Has anyone successfully had this issue resolved permanently? I started a chat with apple support earlier and they ran diagnostics saying everything is fine - they're going to "monitor" it for 24 hours and then I can start a new chat. I paid a ton of money for this phone and the magsafe charger that I also purchased from Apple...so I'd really like to not wake up in the middle of the night to a black, unresponsive screen every night until the end of time... :)

The “solution” Apple Support gave me was to regularly close all apps and NOT charge my phone overnight. She “guaranteed” this prevent the issue from recurring. That’s what I’ve been doing for several weeks now and haven’t had the issue since. It’s a hassle to ensure you charge up before bed or as soon as you get up, so I wouldn’t consider it a win. Very disappointed with Apple