You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My problem is that I can’t update any app on my phone because when I try it says “Your account has been disabled in the AppStore and iTunes”. I have watched YouTube videos and nothing seemed to work what big issue is causing this that I’m not seeing?

Can’t update any of my apps on AppStore due to disabled account.

Posted on Sep 24, 2022 8:15 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2022 8:17 AM

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



2 replies
Question marked as Top-ranking reply

Sep 24, 2022 8:17 AM in response to raheim277

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



My problem is that I can’t update any app on my phone because when I try it says “Your account has been disabled in the AppStore and iTunes”. I have watched YouTube videos and nothing seemed to work what big issue is causing this that I’m not seeing?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.