Earbuds not working

Hey there Faith1904,

It sounds like this may be something you'll need to reach out to the manufacturer of the earbuds, or even Microsoft, but we'd like to help rule out what we can by confirming the following:

1. You mentioned the same earbuds works without any issues on your other computer with iTunes, along with other sounds from your current laptop, but just not with iTunes. This does narrow down the issue to your laptop itself. That being said, is iTunes up to date, along with all Microsoft updates being installed? Just in case, this link shows how to obtain the latest version of iTunes: Update to the latest version of iTunes
2. Have you already tried a restart of your laptop?
3. Who's the manufacturer of your earbuds?

Cheers!

Faith1904,

Got it. There is a setting for playback that will vary depending on how your PC handles audio which might prevent audio from appropriate routing to your headphones:

1. Open iTunes
2. Click on Edit then Preferences from the Menu bar.
3. Click on 'Playback' to enter the playback section.
4. Next to 'Play Audio Using,' set it to Windows Audio Session or Direct Sound. If you're not sure which to use, test both to see if sound is produced. You will have to restart iTunes in order to test if it changes audio.

Take care.