iphone 14 Pro not compatible with MagSafe Duo

Hello Whal3y,

Thanks for reaching out to Apple Support Communities. We see you have some questions about using your MagSafe Duo charger, and we'd like to help. The following link can help explain the compatibility of this charger: How to use MagSafe Duo Charger with your iPhone and Apple Watch - Apple Support

Try to use the top larger side of the charger, to see if this works with your phone.

Let us know if this helps.

Regards.

Apple product only:

Leather protection MagSafe for iPhone 14 pro

+ iPhone 14 pro

+ MagSafe Duo Charger

as you can see on the picture the gap. There is a design issue.

please make a test yourself in any Apple Store.

Hello Whal3y,

Thanks for the pics. We have sent your info up to be checked by the compatibility teams. For the moment, we recommend returning your case or the Duo Charger, whichever was purchased and supposed to fit.

Thanks.

Are you saying this is a problem with MagSafe chargers? If so, we recommend reaching out to the manufacturer directly. As for the MagSafe Duo case, we recommend you return the MagSafe Duo charger for a refund since it is not made to work with the iPhone 14 series.

What an absolutely useless response!

Maybe some pictures could help to understand the issue

Shame on Apple for designing this. I have the same MagSafe holder for all of my vehicles and normal road bumps cause the phone to fall off.

Welcome back Whal3y,

We appreciate all of the troubleshooting and photos you have sent us. We recommend that you return the MagSafe Duo.

Take care.

The manufacturer is Apple!

Yes! It charges, but it does not fit properly with the 14 Pro. Apple needs to redesign this charger and allow for a trade in.

but iPhone 14 wasn’t yet released?!