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Not sure if this is a one-off situation, but my MagSafe Duo Charger does not fit my iPhone 14 pro. The camera lip is to far down and the phone does not sit properly. Once again not sure if this is just my unit, but please let me know if this also is happening to you.
please see attached image:
https://drive.google.com/file/d/1e6suVLNrHUb8L99NvoDFq7RY8p7THD9C/view?usp=sharing
iPhone 14 Pro
What an absolutely useless response!
What an absolutely useless response!
I am amazed Apple doesn’t reply. Thousands must be affected…
Hello Whal3y,
Thanks for reaching out to Apple Support Communities. We see you have some questions about using your MagSafe Duo charger, and we'd like to help. The following link can help explain the compatibility of this charger: How to use MagSafe Duo Charger with your iPhone and Apple Watch - Apple Support
Try to use the top larger side of the charger, to see if this works with your phone.
Let us know if this helps.
Regards.
Apple product only:
Leather protection MagSafe for iPhone 14 pro
+ iPhone 14 pro
+ MagSafe Duo Charger
as you can see on the picture the gap. There is a design issue.
please make a test yourself in any Apple Store.
Hello Whal3y,
Thanks for the pics. We have sent your info up to be checked by the compatibility teams. For the moment, we recommend returning your case or the Duo Charger, whichever was purchased and supposed to fit.
Thanks.
Are you saying this is a problem with MagSafe chargers? If so, we recommend reaching out to the manufacturer directly. As for the MagSafe Duo case, we recommend you return the MagSafe Duo charger for a refund since it is not made to work with the iPhone 14 series.
Maybe some pictures could help to understand the issue
Thank you.
There is also the same issue with the MagSafe silicone case, see image
Ok, Thank you. However, on Apple’s official website, it says that the MagSafe Duo is compatible with the iPhone 14 lineup. I am also using Apple’s official MagSafe silicone case.
Shame on Apple for designing this. I have the same MagSafe holder for all of my vehicles and normal road bumps cause the phone to fall off.
Thank you!
However, the phone even without the case on still has the same problem.
Welcome back Whal3y,
We appreciate all of the troubleshooting and photos you have sent us. We recommend that you return the MagSafe Duo.
Take care.
The manufacturer is Apple!
That will not be possible as the return window ended in mid August.
Yes! It charges, but it does not fit properly with the 14 Pro. Apple needs to redesign this charger and allow for a trade in.
iphone 14 Pro not compatible with MagSafe Duo
