I’m helping my sister set up a new phone and when I try to download an app, she puts in her password then it asks for a code sent to an old phone number. When I try to press can’t use phone number it asks to type that number in. We don’t remember the number and it isn’t one of her trusted phone numbers in the settings. What do I do to get around it?
iPhone 11 Pro, iOS 16
See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication. *
If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.
See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication. *
If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.
Can’t sign in to App Store without old phone number
