Cellular error
My phone will not work off of Wi-Fi. It says there is a cellular error and it needs to be updated but it already has the newest update.
iPhone XS Max, iOS 16
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User profile for user:
Chris_D13
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Community Specialist
Hi Makaylastone99,
The article at the top of the page is the best one for helping with the behavior being experienced with your iPhone.
What you'll want to do is follow the directions to back up your iPhone with a computer, and then use the computer to reinstall iOS (this process will not delete data from your iPhone).
If the issue persists, then that indicates there's a hardware issue which will require service from a technician. Check out the information here to help:
"If you want to try more steps on your own
You need a computer to follow these steps.
- Make sure that you have a backup of your iPhone or iPad.
- Connect your device to a computer that has the latest version of macOS or iTunes. On a Mac with macOS Catalina or later, open a Finder window. On a Mac with macOS Mojave or earlier, or on a Windows PC, open iTunes.
- If "Trust this Computer" appears, unlock your device, then tap Trust.
- Select your device.
- In the Finder, click General. Or in iTunes, click Summary. Then:
- On a Mac: Command-click Check for Update.
- On a Windows computer: Control-click Check for Update.
- Click Download and Update. Continue by following the onscreen instructions.
Your computer will download and reinstall the current version of software on your device. Don't disconnect your device from your computer until the download completes.
If the message still appears, contact Apple Support."
Kind regards.