You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not working on iPhone

I m looking for customer support mail id . Apple says we improvised phone have done splash, water, and dust resistant and were tested under controlled laboratory conditions. Is that true means how true depth camera not working. And get Face ID issue for using phone accidentally fall down from 3feet Hight to the water for just 20-30sec.


[Re-Titled by Moderator]

iPhone 12 Pro

Posted on Sep 24, 2022 10:38 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2022 10:55 PM

Read ▶︎ Water Damage (not covered by warranty). 💦


Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️


Based on your situation, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

2 replies
Question marked as Top-ranking reply

Sep 24, 2022 10:55 PM in response to RakeshRakki

Read ▶︎ Water Damage (not covered by warranty). 💦


Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️


Based on your situation, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Face ID not working on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.