How to change primary email address?

Question

How to change primary email address?

My ex girlfriend email address is somehow related to my Apple account, and I don´t find any option on how to remove it. I think it has been added there as a mistake when I gave my iPhone to her many many years ago.

In the iCloud Mail under account settings there is no option to delete it. I only can delete Alias addresses. In the AppleID settings under "Reachable" there is no option to remove it eighter. It only says that "This is an alias of your Apple ID email address."

The address that must be removed from my account is ""

How can we solve this?

[Email Edited by Moderator]

Posted on Sep 26, 2022 1:40 AM

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Answer 1

Best reply

Eric Root

Level 10

684,147 points

Sep 27, 2022 10:29 AM in response to matisfromkeila

You are welcome. If you make a new account, you can try setting up Family Sharing between the IDs if you want to be able to share purchases made with the IDs.

Family Sharing. *

ASC YouTube for Family Sharing

Family Sharing - Set up. *

Family Sharing - Set up on iPhone. -

Family Sharing - Set up Family Sharing in the Apple TV app. -

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

If necessary, use Twitter or Messages.

Apple on Twitter

Messages chat with Apple

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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Answer 2

Eric Root

Level 10

684,147 points

Sep 26, 2022 12:27 PM in response to matisfromkeila

You can't change/remove @iCloud.com, @me.com or @mac.com addresses unless it is an alias you created after the Apple ID was set up.

iCloud: About your @icloud.com, @me.com, and @mac.com email addresses. *

iCloud - Create or change email aliases. -

Apple ID email addresses. *

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Answer 3

Sep 27, 2022 12:43 AM in response to Eric Root

Thanks for the reply. It is the @iCloud.com address. So it means that the only way to get rid of it is to make a new account which means that I will lose all my purchases (a lot of music)? Is there any payable option to get this changed? I really don´t want to have my ex related to my account, and I don´t want to lose my purchases to this account.

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How to change primary email address?

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