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iPhone 14 Pro Cellular Connection Issues

Is anyone else having major issues with their cellular service on the iPhone 14/14 Pro series? Ever since switching from my iPhone 13 Pro Max, I've had nothing but constant issues which include:

- Slow data (at times even when right next to a 5G UW tower)

- Frequent cellular service drops - noticing this happen especially when the phone switches on 5G, but even happens when my phone is on Wi-Fi calling (this is to the point where I cannot reliably use texting for SMS)

iPhone 14 Pro Max, iOS 16

Posted on Sep 26, 2022 7:16 AM

Reply
98 replies

Sep 17, 2023 9:44 AM in response to drewfromsaint louis park

My 14pro max started having issues where it can’t hold a call for more than 10 seconds. All of a sudden I can’t hear the other person or they can’t hear me. Been with T-Mobile for 8 years and never had this issue. After checking they said all was good on their end. Apple ran diagnostics at the store and said the same. So I recently added Verizon to one of my eSIM slots to see if this was a carrier issue or phone. Well the same kept happening on the Verizon network. I turned the phone off and had a conversation on my Apple Watch with no issues at all. Not knowing what else to do since neither side took responsibility I just decided to upgrade to the 15 pro max and hope that it solves my issues. Very upset since the phone was only 8 months old when it started doing this and it wasn’t cheap. This is giving me the iPhone 6 problems vibe all over again.

Oct 5, 2023 1:12 PM in response to drewfromsaint louis park

I know this is an older thread but this is currently an issue on iOS 17.1 when the iPhone switches from between LTE 5G and 5Guw..you will lose data connection. It is not a 14Pro issue it has followed me since the 12 Pro..I thought it was the 12 Pro not having a decent 5G compatibility but I see this is a real issue with all Apple phones regardless of the model or iOS. This happens regardless of the service area good or poor...

Oct 19, 2023 11:27 AM in response to drewfromsaint louis park

Ok, I had this exact same issue...I called Apple & Verizon an infuriating amount of times...and of course...they were no help.


I found the solution on my own. If you have a VPN on your phone (even if it is NOT connected) do the following:

  • In settings...select "General", then "Background App Refresh"...find the VPN app and toggle this OFF.
  • In settings...select "Cellular", find the app again and toggle if OFF.


VPNs can be wonderful, but I had no idea how badly it messes with data connections, even in an idle state.

iPhone 14 Pro Cellular Connection Issues

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