If an audio or video file doesn't play on Iphone

rahaf60,

We’ll need some additional information to provide more specific support.

Do you use iCloud Photos to sync your photos and videos? If so, connect to a reliable Wi-Fi network and try accessing the file again. This can help it load to your iPhone.

Can you access this video on other devices?

If you use iCloud Photos to sync your photos and videos, try accessing the video there. If the video is available there, we know it's synced to iCloud. Here's how:

1. Go to the iCloud website: iCloud Photos
2. Log in with your account.
3. Search for the video, or click the Videos folder under Media Types.

Take care.

Hey rahaf60,

Thank you for using Apple Support Communities!

If you're having trouble with a video or audio on your iPhone, try these steps here:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Cheers!