AirPods Max will not allow me to reset them to factory settings,
Why is my reset switch not working?
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User profile for user:
Grace2211
User level:
Community Specialist
Greetings Skipfromphoenix,
To ensure that we're covering all of our bases, let's be sure to complete the following steps to reset your AirPods Max:
1. First, charge them for a few minutes.
2. If you're experiencing issues with your AirPods Max, you can restart them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.
3. You can also reset AirPods Max to factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white.
After you reset your AirPods Max, you can connect them to your iOS or iPadOS device, or connect them to your Mac or other device.
More details found here: How to reset your AirPods Max
If you're still unable to complete the reset, we recommend that you contact Apple Support directly. Depending on your region, you might be able to contact them here: Get Support
Take care!