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can’t download apps

keeps saying my payment was declined even when there is money in my account can’t download my apps or update anything because of it

iPhone 13 Pro Max, iOS 16

Posted on Sep 26, 2022 8:19 PM

Reply
Question marked as Best reply

Posted on Sep 27, 2022 3:43 PM

See -> If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


Check also ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


2 replies
Question marked as Best reply

Sep 27, 2022 3:43 PM in response to sharlier0se

See -> If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


Check also ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


Sep 27, 2022 3:44 PM in response to sharlier0se

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to upper right hand corner and click on Get Support or:


Contact Apple for support and service


~Katana-San~


can’t download apps

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