Message error saying my iPhone memory is full but it's not

Question

Level 1

4 points

And that I need to buy and app from the App Store to clean it.

iPhone 11

last software update was with iOS16.0.2 on Friday

Capacity 256GB

Songs 0

Videos 48

app 52

capacity 256GB

Available 179.98 GB

can't use iTunes to follow what was suggested on the forum as it doesn't open by default and goes straights to photos.

So what diagnostic should I run?

Thank you for your help

Corine

Posted on Sep 27, 2022 1:19 AM

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Answer 1

Level 10

431,742 points

When you get a popup message on your iPhone or iPad that the storage is full.

Look closely at the storage of the iPhone and iCloud

iPhone Storage (Setting > General > iPhone Storage)

iCloud Storage (Settings > [Tap your name] > iCloud)

By default, every user gets 5GB of free storage space
You can buy more storage based on your requirement 50GB, 200GB, or 2TB with a monthly subscription to Apple One you may get more storage.
Based on your storage capacity you can back up your iPhone or iPad

The iCloud storage space can be shared between your family members for storage

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