Game controller doesn’t work properly after the last update.

We can’t pause or go back to menu games.

the menu button bring you to the add user with date and time settings!


please fix that

Apple TV 4K

Posted on Sep 27, 2022 8:49 AM

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Question marked as Top-ranking reply

Posted on Sep 29, 2022 1:04 PM

Thank you for getting back to us, js129.


From the article: Connect a wireless game controller to your Apple device - Apple Support Double check to see what your configurable buttons are set to.


"Apple TV: Go to Settings > General > Remotes and Devices > Bluetooth. Select your controller, then select Customization."


If that doesn't help, try unpairing and repairing your controller following the steps found in the bottom section of that same article.


"If the controller doesn't connect or work as expected

Support for specific buttons and features, such as a controller's audio jack or lights, varies by controller and the app you're using with it.

  • Install the latest software updates—both for your Apple device and the controller. If a software (firmware) update is available for the controller, get it from the maker of the controller.
  • In Bluetooth settings, select the contoller or the info button  (if present) next to its name, then select Forget This Device. Connect the controller again."


As mentioned in the article, you may need to contact the manufacturer of the controller for any updates. These steps have been known to help resolve issues with controllers.


Should you need further help, contact Apple Support.


Best regards.

Similar questions

4 replies
Question marked as Top-ranking reply

Sep 29, 2022 1:04 PM in response to js129

Thank you for getting back to us, js129.


From the article: Connect a wireless game controller to your Apple device - Apple Support Double check to see what your configurable buttons are set to.


"Apple TV: Go to Settings > General > Remotes and Devices > Bluetooth. Select your controller, then select Customization."


If that doesn't help, try unpairing and repairing your controller following the steps found in the bottom section of that same article.


"If the controller doesn't connect or work as expected

Support for specific buttons and features, such as a controller's audio jack or lights, varies by controller and the app you're using with it.

  • Install the latest software updates—both for your Apple device and the controller. If a software (firmware) update is available for the controller, get it from the maker of the controller.
  • In Bluetooth settings, select the contoller or the info button  (if present) next to its name, then select Forget This Device. Connect the controller again."


As mentioned in the article, you may need to contact the manufacturer of the controller for any updates. These steps have been known to help resolve issues with controllers.


Should you need further help, contact Apple Support.


Best regards.

Sep 29, 2022 9:57 AM in response to js129

Hi js129,


Thank you for participating in the Apple Support Communities. If the game controller doesn't work properly, try the following steps to see if they help:


  1. Restart the device to see if the issue persists: Restart Apple TV - Apple Support
  2. Confirm that the device is using the most recent software to rule out the older software: Update Apple TV software - Apple Support
  3. Follow the steps in this link to see if they resolve the issue: Connect a wireless game controller to your Apple device - Apple Support
  4. If the issue persists, contact Apple Support here: Contact - Official Apple Support


Have a great day.

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Game controller doesn’t work properly after the last update.

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