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Trying to purchase an iPhone with my Apple Balance. My balance shows up as adequate in my account. I’m able to apply it to the purchase and it shows $0 is owed. When I click order, I get an error saying my credit card is declined even though my Apple Balance is the payment method.
I tried changing the credit cards in my account and even called Apple to have it done by their sales team but they receive the same error.
Discussion thread
Unable to make a purchase using my apple … - Apple Community
Hi Appledom3,
Welcome to the Apple Community.
Many people in the discussion thread (link below) have had similar difficulties:
ie: Their orders placed using an Apple ID Balance as payment method all failed.
One person kindly posted the method that solved it in his case.
Perhaps it may help you, if you want to try it.
Step 1: call customer support and get your call transferred to sales team
Step 2: Tell them your issue and suggest to them that you will place the order with debit/credit card and ask them to change the payment method. They have the option to do it.
Step 3: Your Order will get processed
All the best :-)
Apple Balance Payment Failed
