Magic Keyboard not working after updating iPad Pro to iOS 15.7. Saw similar issues on Apple forums but no one seemed to get it fixed. Tried to restart iPad several times but no connection. Only gets a “not supported accessory” message as did others. Need help here.
iPad Air 2, iPadOS 15
The issue that you describe is likely coincidental to the software update.
See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see.
The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
The issue that you describe is likely coincidental to the software update.
See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see.
The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
iPad Pro Magic Keyboard not working after iOS update
