Do I need a new Powerbeats charging case?
Do I need a new powerbeats charging case? It takes me a long time to get the left ear piece to be able to charge in the case.
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hc1111
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Community Specialist
Hey there seanMikeG,
If you're having trouble charging your Powerbeats, try using the steps below to help:
If you're having trouble charging your Powerbeats Pro, here are some things you can try.
1. Make sure that the earbuds are seated properly in the case.
2. Use another power source or a different cable.
3. Clean the earbuds, then make sure that they're completely dry.
4. Reset your device.
If you still need help, contact Apple Support.
Charge your Powerbeats Pro - Apple Support
To reset:
1. Place both earbuds in the case. Leave the case open.
2. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.
3. Release the system button.
The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again.
Reset your Beats earphones - Apple Support
Take care!