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Level 1

4 points

I can't open my iphone

I am trying to help my auntie she lost her password

Posted on Sep 28, 2022 7:30 PM

Top-ranking reply

Level 10

230,666 points

Posted on Sep 28, 2022 7:38 PM

Are you referring to her Apple ID password, or the passcode used to open the iPhone? It mades a difference in what to do. If your device meets the qualifications here, you can do it without a computer. How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support

If the device does not meet these qualifications, then you will need to use the instructions here, If you forgot your iPhone passcode - Apple Support

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