You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Recently, calls made to me fail after I answer. When I call others, the same thing happens. There is also no record of the calls, even though I answer the call or the other party answers. They are not able to hear me, and I can't hear them. Then the call fails.
iPhone 11 Pro Max
KathyN Said:
"Incoming/outgoing calls fail on iPhone 11 Pro Max: Recently, calls made to me fail after I answer. When I call others, the same thing happens. There is also no record of the calls, even though I answer the call or the other party answers. They are not able to hear me, and I can't hear them. Then the call fails."
-------
Troubleshooting Calls:
A. Start Here: If you can't Make or Receive Calls on your iPhone - Apple Support
B. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
C. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support
D. Update the iOS Using a Computer:
KathyN Said:
"Incoming/outgoing calls fail on iPhone 11 Pro Max: Recently, calls made to me fail after I answer. When I call others, the same thing happens. There is also no record of the calls, even though I answer the call or the other party answers. They are not able to hear me, and I can't hear them. Then the call fails."
-------
Troubleshooting Calls:
A. Start Here: If you can't Make or Receive Calls on your iPhone - Apple Support
B. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
C. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support
D. Update the iOS Using a Computer:
KathyN Said:
"Incoming/outgoing calls fail on iPhone 11 Pro Max: [...]Is this a hint from my phone that I should check out 14?"
-------
Thank you for the followup reply.
Update Immediately, Backing Up, First:
Update your iPhone to iOS16. Update have bug fixes and feature on-ons. Note that only the latest update will install (iOS16.0.2 as of this reply). iOS15 and before are no longer available.
A. Time to Update iPhone:
That depends on the capacity, and how much has to be modified to operate with the new iOS. So, perform this while at home, with nothing on your schedule.
B. So, Update Using a Computer:
For a more reliable connection, try updating using a computer... Use my User Tip: Update your iPhone Using a Computer - User Tip
Thank you for your reply; I will check out A, as I just made a successful call (B) after multiple calls were failed calls. I checked for a cellular update (C) but there was none, and my iOS (D) is up to date. Will continue searching so that I can consistently use my phone again.
Is this a hint from my phone that I should check out 14?
Have you contacted your carrier?
I will be doing that next. Thank you!
Best of luck!
Incoming/outgoing calls fail on iPhone 11 Pro Max
