Factory Reset

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Level 1

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Factory Reset

How do I run a Factory Reset on my MacBook Pro 15" w/Retina (mid-2012)?

Yes, it's still running great, but I need to get the keyboard replaced since a few keys have started sticking and a couple keys have broken clips on the keys (Caps Lock, Shift, H, N M, A, etc.)

For now, I have just been using an external Apple peripheral keyboard and use the laptop on my desk like a desktop. Also hooked with a large new monitor! Works great! It's just not handy when I want to be "mobile" with it and only want to take the laptop and no other peripherals. I haven't had any other problems with it since 2012! I love it!

Now, I have to ship it out -of-state to an authorized repair place.

I have already done a backup to an external hard drive, but they are asking me to do a Factory Reset before it ships.

Can you please provide Step-by-Steps?

MacBook Pro 15″, macOS 10.15

Posted on Sep 28, 2022 10:40 PM

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Answer 1

Sep 28, 2022 10:52 PM in response to LHart97

The steps should be as follow:

Click  in the corner of your screen > System Preferences > choose Erase All Content and Settings.

Erase all content and settings on Mac - Apple Support

Hopefully it works for you!

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Answer 2

Tesserax

Level 10

157,860 points

Sep 28, 2022 10:51 PM in response to LHart97

FYI, Apple considers your Mid 2012 notebook "Obsolete," as far as, repairs go. That would also include Apple Authorized Service Providers. Not sure what "authorized repair place" you are referring to that can circumvent that fact.

Ref: What Happens When Your Apple Products Become 'Vintage' or 'Obsolete?' - lifehacker

Regardless, if you still want to go ahead with that repair, you may find the following articles helpful:

Get your Mac ready for service - Apple Support
Prepare for repair: taking or sending a Mac in - The Eclectic Light Company

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Answer 3

TheLittles

Level 10

202,841 points

Sep 28, 2022 11:06 PM in response to LHart97

LHart97 Said:

"Factory Reset: How do I run a Factory Reset on my MacBook Pro 15" w/Retina (mid-2012)? Yes, it's still running great, but I need to get the keyboard replaced since a few keys have started sticking and a couple keys have broken clips on the keys (Caps Lock, Shift, H, N M, A, etc.)"

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Perform as Instructed by Apple:

The instructions would come with the send-in box they ship you.

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Factory Reset

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