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My iPhone is frozen

My phone is frozen and won’t work to the touch. I tried to force shut it down but it won’t work. If I hold the button down to long it wants to call 911

iPhone 11 Pro Max, iOS 15

Posted on Sep 28, 2022 11:37 PM

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Question marked as Top-ranking reply

Posted on Sep 28, 2022 11:44 PM

I would make some other attempts for a "forced" restart of your iPhone 11:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (battery? screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Sep 28, 2022 11:44 PM in response to meganelizabethh0112

I would make some other attempts for a "forced" restart of your iPhone 11:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (battery? screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPhone is frozen

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