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IPhone unavailable without erase option and accidently removed device from my Apple ID, please help?


Please assist because IPhone Unavailable without option to erase and cannot reset with device removed from Apple ID

iPhone 11

Posted on Sep 29, 2022 2:46 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2022 4:36 PM

Hello Helppleasesupport,


Since your device is showing unavailable, please complete the steps below that are also listed here: How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support to resolve the issue.


How to reset your device
If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

1. From your device's Lock Screen, try entering your passcode until the "[Device] Unavailable" screen appears and your device asks you to try again later. When you're able to, continue trying to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
An iPhone showing the Security Lockout screen. The Erase [Device] option is in the bottom corner of the screen.

2. Tap Erase [Device], then tap Erase [Device] again to confirm.
3. Enter your Apple ID password to sign out of your Apple ID on your device.
4. Tap Erase [Device] to permanently delete all of your data and settings.
5. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

You can only reach the "Security Lockout" screen if you previously enabled Find My on your device. If you can't follow these steps, you can use a computer to reset your device.

Best regards


1 reply
Question marked as Top-ranking reply

Sep 30, 2022 4:36 PM in response to Helppleasesupport

Hello Helppleasesupport,


Since your device is showing unavailable, please complete the steps below that are also listed here: How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support to resolve the issue.


How to reset your device
If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

1. From your device's Lock Screen, try entering your passcode until the "[Device] Unavailable" screen appears and your device asks you to try again later. When you're able to, continue trying to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
An iPhone showing the Security Lockout screen. The Erase [Device] option is in the bottom corner of the screen.

2. Tap Erase [Device], then tap Erase [Device] again to confirm.
3. Enter your Apple ID password to sign out of your Apple ID on your device.
4. Tap Erase [Device] to permanently delete all of your data and settings.
5. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

You can only reach the "Security Lockout" screen if you previously enabled Find My on your device. If you can't follow these steps, you can use a computer to reset your device.

Best regards


IPhone unavailable without erase option and accidently removed device from my Apple ID, please help?

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