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Ive been given some beats earplugs,they are fully charged but won’t switch on! The white light is there but as soon as I unplug from charger it goes off. Also it won’t connect to my Bluetooth and is not showing up as a device.
[Re-Titled by Moderator]
G'day carmel1402,
To make sure you've covered everything, are these the exact steps you're using when you try to pair the BeatsX?
Set up and use your BeatsX earphones - Apple Support
"Pair your earphones
Learn how to pair your earphones with your device. If the indicator light on your earphones turns on but doesn't flash, your earphones have already been set up with a device. In that case, follow the steps to connect to a different device.
Pair with an iPhone that uses iOS 10 or later
If you have an iPhone with iOS 10 or later, follow these steps. When you set up your earphones in this way, they also set up automatically with any of your other supported devices that are signed in to iCloud and using iOS 10 or later, macOS Sierra or later, or watchOS 3 or later.
Pair with a Mac or another device that uses Bluetooth
If you have some other Bluetooth device, follow these steps to pair your earphones with that device:
If this is the process you're following and the steps in our reply above didn't help either, we recommend contacting us directly next by using this link: Apple Support
Cheers.
Hello carmel1402,
Thank you for reaching out in Apple Support Communities. To help troubleshoot this behavior, we recommend to reset your Beats. A reset can help you to connect your Beats. You'll want to select the model of your Beats in this article and follow the steps for the reset: Reset your Beats earphones - Apple Support
In addition, you may want to consider these additional steps that can help: If you can't connect to your wireless Beats product - Apple Support
Kind regards.
Yes I’ve tried doing this but to no avail, they are beats X .Only time the white light comes on is when plugged into charger. I’ve charged them for hours but as soon as I in plug they die .
Beats are fully charged but won’t switch on.
