You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My beats stay connected even when case is closed and it drains the battery on ear buds. I’ve tried reset but but when I hold the button In nothing happens. It turns white then goes off. It never starts blinking red. Any suggestions?
[Re-Titled by Moderator]
Greetings, talina272.
Since your Beats stay connected after they are in their case, you should reset them to see if that resolves the issue. Resetting can often help resolve unexpected issues. Learn how to rest them here:
“Reset Powerbeats Pro
The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again.” Reset your Beats earphones
Also, ensure that device that they are paired with is updated to ensure that the companion device is not the issue.
Should the issue continue, Contact Apple Support for additional guidance.
Best wishes.
Powerbeats Pro stay connected when case is closed and drains the battery.
