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KellyHartley Author

Level 1

4 points

iPhone 11 unresponsive. It is on but can’t open anything

iPhone is unresponsive . It is on but I can’t open up anything. Wont shut off even with hard shut off.

iPhone 11, iOS 15

Posted on Sep 30, 2022 8:52 AM

Top-ranking reply

shoeluvr13

Level 6

17,749 points

Posted on Sep 30, 2022 10:00 AM

Retry a forced restart. First take off any case. Then:

Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button.

If your iPhone won't turn on or is frozen - Apple Support

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iPhone 11 unresponsive. It is on but can’t open anything

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