You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Xtinch1972 Author

Level 1

4 points

FaceTime not working on iPhone XR

Why my Face ID not working

[Re-Titled by Moderator]

iPhone XR, iOS 16

Posted on Sep 30, 2022 11:32 AM

Top-ranking reply

Smilin-Brian

Level 9

56,139 points

Posted on Sep 30, 2022 12:07 PM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

View in context

FaceTime not working on iPhone XR

Similar questions