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andrej215 Author

Level 1

4 points

Refund

Hello my name is Andrej. And I came across an issue when trying to refund. I clicked on didn’t mean to buy subscription. But the subscriptions were not popping up. I would really appreciate it if you can text me back to resolve this issue.

iPhone 13 Pro, iOS 15

Posted on Sep 30, 2022 3:32 PM

Top-ranking reply

Smilin-Brian

Level 9

56,173 points

Posted on Sep 30, 2022 4:43 PM

If the subscription isn't billed through Apple:

Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.

On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.

Resources:

▷ View Purchase History.

▷ Cancel a Subscription.

▷ Confirm charges on your billing statement.

▷ Billing and Subscriptions.

▷ Returns & Refunds.

▷ Request a Refund.

▷ Check Refund Status.

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