Why does ipone 11 gets off while in use despite a 97 battery health

How to fix it if it is technical mistake

Posted on Sep 30, 2022 5:43 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2022 12:34 PM

Hi haroon171,


For help with your iPhone powering off unexpectedly, check the peak performance details found in the section "Performance management applied" from the article here: iPhone Battery and Performance


Additionally, if this occurred after seeing a temperature warning on the screen view helpful information here: If your iPhone, iPad, or iPod touch gets too hot or too cold - Apple Support


If no performance management is applied, and no temperature warning was seen backup your iPhone with the steps below and reach out to Apple Support directly to further assist.


How to back up your iPhone, iPad, and iPod touch - Apple Support



Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Best.


1 reply
Question marked as Top-ranking reply

Oct 2, 2022 12:34 PM in response to haroon171

Hi haroon171,


For help with your iPhone powering off unexpectedly, check the peak performance details found in the section "Performance management applied" from the article here: iPhone Battery and Performance


Additionally, if this occurred after seeing a temperature warning on the screen view helpful information here: If your iPhone, iPad, or iPod touch gets too hot or too cold - Apple Support


If no performance management is applied, and no temperature warning was seen backup your iPhone with the steps below and reach out to Apple Support directly to further assist.


How to back up your iPhone, iPad, and iPod touch - Apple Support



Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Best.


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Why does ipone 11 gets off while in use despite a 97 battery health

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