Iphone 14 has a black screen

Iphone 14 has a black screen and wont turn on

iPhone 14 Pro, iOS 16

Posted on Oct 1, 2022 6:15 AM

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Question marked as Top-ranking reply

Posted on Oct 2, 2022 4:30 PM

Thanks for reaching out, CassieO17.


It sounds like your iPhone 14 isn't turning on. We can help.


A great place to start is with this article, If your iPhone won't turn on or is frozen:


If your screen is black or frozen

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.

If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

If your phone still doesn't turn on, contact Apple Support.


Hope that helps.


Take care.

16 replies
Question marked as Top-ranking reply

Oct 2, 2022 4:30 PM in response to CassieO17

Thanks for reaching out, CassieO17.


It sounds like your iPhone 14 isn't turning on. We can help.


A great place to start is with this article, If your iPhone won't turn on or is frozen:


If your screen is black or frozen

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.

If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

If your phone still doesn't turn on, contact Apple Support.


Hope that helps.


Take care.

May 2, 2023 2:24 PM in response to CassieO17

My iPhone 14 Pro which I bought in October 2022 has gone to a black screen six times in the past month. It did it at the beginning of the year too. Each time it gets extremely hot to touch. I reboot it and can't receive texts for a few minutes after rebooting. It went to black screen twice today. I'm worried it will catch on fire because it gets so hot it's hard to hold. It is usually just lying on my desk or in my pocket when this happens. Apple support said I have the limited 1 year warranty and does not include replacing my phone or apparently fixing it.

Dec 13, 2023 1:30 AM in response to CassieO17

My iPhone 14 is doing the same thing but it didn’t start doing it until the last two 17 updates. I work at a warehouse I depend on my phone to be communicate with my kids school for emergencies. Apple please fix this issue please as much money as we pay for these phones they shouldn’t be doing this please. This almost make me want want to go back to a android.

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Iphone 14 has a black screen

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