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How can I get my Face ID working again ?

My Face ID isn’t working anymore. How can I get working again?

iPhone XS, iOS 16

Posted on Oct 2, 2022 7:15 AM

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Question marked as Best answer

Face ID

Posted on Oct 2, 2022 8:31 AM

2 replies

Oct 2, 2022 8:05 AM in response to Mitchell148

Follow these steps, testing after each step:




If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

How can I get my Face ID working again ?

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