iPhone 14 Pro Max Freezing

I bought a new iPhone and am having a problem I never had before on my previous one: when I switch to an open app, that app will display on the screen fine but it is completely frozen: no scroll, no tap, no response at all.

i have to close the app manually and reopen. But this means that data previously open in that app is lost.


This happens several times a day.


I don’t know if this is an iOS 16 bug, or a problem with my new iPhone 14 pro max?


[Re-Titled by Moderator]

Posted on Oct 2, 2022 8:17 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2022 2:42 PM

TLDR; try turning off haptics in iOS system settings. Solved the freezing issues for me.


Long version:

I am experiencing this freezing too. Often immediately when unlocking the screen of my iPhone 14 Pro Max or when using the app switcher.

Today I had the freezing again while playing Brawlstars. After only a few seconds in the game the screen froze but the sound continued to play. Sometimes after 10-15 secs the screen unfreezes and I could play again for 20 secs before it froze again. Needless to say it was unplayable.

After a few minutes of trying to figure out whats going on I noticed that the freezing always occured when pressing the fire button or when getting hit. This causes the haptics engine of the iPhone to fire impulses. The haptics engine also fires impulses when switching apps or unlocking the phone.


So I went into the system settings and turned off the system haptics and the two other haptic settings and after doing so the freezes were gone. Hope it helps.

46 replies

Dec 1, 2022 10:18 AM in response to tyler82

Im too facing the same issues.


call answering slider freezes while in an incoming call.


some app freezes and im unable to go back or cancel.


network is very slow compared to android phones.


instagram breaks when using a template after loading multiple videos


im having 14 pro max UAE version in india and having both physical and esim


and not able to see 5g option in bangalore, india

Feb 21, 2023 8:55 AM in response to tyler82

My iPhone 14 pro max works fine except for when I am using google maps, Apple Maps or Waze. Any GPS enabled app seems to freeze up while it is being used. We just went on a very long trip and I cannot tell you how many times we missed exits on account of the gps enabled maps app freezing up for seconds to minutes at a time. I need this fixed asap because I also use this phone and the gps enabled apps for my job and I cannot have them freezing up like this.

Mar 21, 2023 5:22 PM in response to Haget

Have you contacted Apple? I phoned them in the first week of buying mine and they said to install the latest firmware update. I did with no difference. I need to go back to them I guess. Would love to know if anyone has had success fixing the problem.

At the moment I am not sure I will buy another Iphone. I have had pretty much every model made but this is starting to sway me.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 14 Pro Max Freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.